Support & Hosting

Magium’s support and hosting packages offer you peace of mind your Magento platform is well looked after. Our friendly helpdesk is there to help you and our robust monitoring systems alert us whenever there is problem. We work and partner with leading data centres and platforms to provide you with a tailored hosting solution. Magium will support both your application and your server with a skilled development and infrastructure team on hand to keep your site running smoothly 24/7 all year round. Our team will keep you up to speed with the latest security updates too, to ensure you are protected and secure.

Magium’s support and hosting packages offer you peace of mind your Magento platform is well looked after. Our friendly helpdesk is there to help you and our robust monitoring systems alert us whenever there is problem. We work and partner with leading data centres and platforms to provide you with a tailored hosting solution. Magium will support both your application and your server with a skilled development and infrastructure team on hand to keep your site running smoothly 24/7 all year round. Our team will keep you up to speed with the latest security updates too, to ensure you are protected and secure.

There Every Step of the Way

Our support team uses Jira, a highly developed and user-friendly ticketing system, where you will be able to log any issues you might be experiencing and assign priority to these.

There Every Step of the Way

Our support team uses Jira, a highly developed and user-friendly ticketing system, where you will be able to log any issues you might be experiencing and assign priority to these.

WEBSITE BUILD SUPPORT

Magium’s experienced team is here to assist you during your ecommerce site build, from Specification through Design & UX to Build and Go Live stages of the process. To ensure a smooth delivery of the project on time and budget, we strive to keep the conversation going and advise a communication plan tailored to you.

TESTING

During the test phase, Magium’s extremely skilled ecommerce testers will complete a comprehensive test checklist before your Magento website is launched. We work diligently to ensure your customer experience is seamless post go-live. You will have a chance to test your website on the UAT environment yourself and we’ll collaborate closely to eliminate any obstacles along the user journey.

ACCOUNT MANAGEMENT

At Magium, we pride ourselves on developing long-term successful relationships with our clients. At the beginning of our collaboration, we will work with you to plan regular catch up calls and meetings, depending on the project requirements and your availability. Our developed CRM system will ensure everyone in the Account Management Team is informed about the up-to-date progress of your project and will be on-hand to answer any questions you may have.

HELPDESK SUPPORT

We understand that you may have several technical questions or change requests during the course of the project. In addition to our regular agreed account management calls and meetings, our dedicated Helpdesk Team will be available for you every step of the way during the Magento website build and throughout the lifecycle of your ecommerce solution.

Become one of our Magento success stories